hivemunk Terms of Service

Last Updated: December 29, 2025

1. Introduction & Acceptance

These Terms of Service ("Terms") establish a legally binding agreement between you ("User," "you," or "your") and hivemunk ("Company," "we," "us," or "our") regarding your access to and use of the hivemunk website, applications, and related services (collectively, the "Service").

Acceptance of Terms: By creating an account, accessing, logging in, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. You agree that these Terms are available to you at all times on our website, including prior to sign-up and login, and your continued use of the Service constitutes acceptance of these Terms. If you do not agree with any part of these Terms, you must immediately cease all use of the Service.

Eligibility: To use the Service, you must be at least 18 years of age (or the age of majority in your jurisdiction). If you are under the age of 18, you may only use the Service through an account owned and managed by a parent or legal guardian, and only with their explicit consent and supervision. The parent or legal guardian who is the account holder is fully responsible for all activities conducted through the account and for ensuring that the minor's use of the Service complies with these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. User Accounts & Security

To access certain features of the Service, you must register for an account.

Registration: You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. We reserve the right to suspend or terminate your account if any information provided during the registration process or thereafter proves to be inaccurate, not current, or incomplete.

Authentication and Security: The Service utilizes third-party authentication providers. The Company does not store your password on our servers. You are responsible for safeguarding your credentials with your chosen authentication provider. For more information on how we handle security, please refer to our Privacy Policy. You agree not to disclose your login credentials to any third party and are responsible for all activities that occur under your account, whether or not you authorized those activities.

Unauthorized Use: You must immediately notify us of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with these security requirements.

3. Acceptable Use Policy (AUP)

You agree not to use the Service for any purpose that is prohibited by these Terms or by applicable law. You are responsible for all of your activity in connection with the Service.

Prohibited Activities: You shall not (and shall not permit any third party to) either (a) take any action or (b) upload, download, submit or otherwise distribute or facilitate distribution of any content on or through the Service that:

• Infringes any patent, trademark, trade secret, copyright, right of publicity or other right of any other person or entity;
• Is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another's privacy, tortious, obscene, offensive, or profane;
• Constitutes unauthorized or unsolicited advertising, junk or bulk e-mail ("spamming");
• Contains software viruses or any other computer codes, files, or programs that are designed or intended to disrupt, damage, limit or interfere with the proper function of the Service or to damage or obtain unauthorized access to any system, data, password or other information of ours or any third party;
• Impersonates any person or entity, including any of our employees or representatives;
• Includes anyone's identification documents or sensitive financial information;
• Attempts to bypass, circumvent, or manipulate the intended operation and safety constraints of any Artificial Intelligence (AI) features, including through "prompt injection" or other adversarial inputs designed to elicit unauthorized behavior or access.

Audio and Multimedia Content: The Service allows for the upload of audio and multimedia files for the specific purpose of beekeeping record-keeping and analysis. You are strictly prohibited from uploading: (i) music, audiobooks, podcasts, or any other copyrighted material for which you do not hold the necessary rights; (ii) audio recordings of situations unrelated to beekeeping operations (e.g., personal conversations, non-apiary environments); or (iii) any content specifically designed to bypass, manipulate, or deceive the Service's AI transcription or analysis features (e.g., "prompt injection").

Storage Limits: The Service is not a general-purpose file storage platform. You agree not to use the Service to store, archive, or back up files that are unrelated to the specific function of the Service (i.e., apiary management). We reserve the right to delete any such unrelated content.

System Interference: You shall not: (i) take any action that imposes or may impose (as determined by us in our sole discretion) an unreasonable or disproportionately large load on our (or our third party providers') infrastructure; (ii) interfere or attempt to interfere with the proper working of the Service or any activities conducted on the Service; (iii) bypass any measures we may use to prevent or restrict access to the Service (or other accounts, computer systems or networks connected to the Service); or (iv) use manual or automated software, devices, or other processes to "crawl" or "spider" any page of the Service.

Data Access and Scraping: To protect the integrity of the Service and user data, automated scraping is strictly prohibited. We understand the importance of data portability; the Company will work with clients to provide structured data downloading capabilities upon request to ensure you have access to your information without the need for scraping.

4. Intellectual Property (IP) Rights

Ownership: The Service and its original content (excluding User Content), features, and functionality are and will remain the exclusive property of the Company and its licensors. The Service is protected by copyright, trademark, and other laws of Canada and foreign countries.

Brand and Logo Usage: Our trademarks, logos, and trade dress (including the "hivemunk" name and logo) may not be used in connection with any product or service without our prior written consent. Users may download authorized versions of our logo and brand assets at /brand. You are strictly prohibited from modifying, altering, or distorting our logo or trademarks in any way without our explicit consent.

User Content License: You retain all your ownership rights to the data you upload, create, or store through the Service ("User Content"). By providing User Content to the Service, you grant the Company a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform that User Content solely for the purpose of operating, developing, providing, and improving the Service for you.

5. Payments, Subscriptions, & Refunds

Billing and Currency: The Company offers subscription-based access to the Service. All fees are quoted and processed in Canadian Dollars (CAD). By subscribing, you authorize our third-party payment processor to charge your designated payment method for the applicable subscription fees and any applicable taxes. If you are located outside of Canada, your financial institution, credit card company, and/or our payment processor may charge you foreign transaction fees or apply a currency conversion rate that differs from the daily exchange rate. These fees and rates are determined by your financial institution, credit card company, and/or our payment processor, not by us, and are your sole responsibility.

Billing Cycle and Auto-Renewal: Subscriptions are billed on a monthly basis. Your subscription will automatically renew on the 1st day of each calendar month unless you cancel your subscription through your account settings before the renewal date.

Credits: The Company offers a system of prepaid "Credits" as a form of payment for certain features or services. Credits are purchased in advance and are owned by the Organization, not any individual user. Any authorized user with the appropriate permissions within the Organization may spend these Credits. The system may allow an Organization's Credit balance to go negative; in such cases, the negative balance will be deducted from the Organization's next Credit purchase or billed to the payment method on file. Credits are non-refundable and non-transferable between Organizations.

Pro-rating: For initial subscriptions created in the middle of a calendar month, the first month's fee will be pro-rated based on the number of minutes remaining in that month. If this pro-rated amount is less than $0.50 CAD, it will be added to your next invoice instead of being charged immediately. Subsequent renewals will be charged at the full monthly rate on the 1st of each month.

Refund Policy: hivemunk stands by its product. While fully elapsed billing periods are non-refundable, you may request a refund for any unused (pro-rated) portion of your current billing cycle. Since subscriptions are paid upfront, we will return the pro-rated balance of the month upon request. Until refunding capabilities are built directly into the app, please contact hello@hivemunk.com to discuss or process a refund. If you cancel your subscription, you will continue to have access to the Service until the end of your current billing period unless a refund for the unused portion is requested and processed.

6. Disclaimers of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

NO GUARANTEE OF AVAILABILITY: THE COMPANY MAKES NO WARRANTY THAT (I) THE SERVICE WILL MEET YOUR REQUIREMENTS; (II) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; OR (III) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE.

NO PROFESSIONAL ADVICE: THE SERVICE IS A DATA MANAGEMENT AND TRACKING TOOL FOR BEEKEEPERS. ANY CONTENT, DATA, OR SUGGESTIONS PROVIDED WITHIN THE SERVICE ARE FOR INFORMATIONAL PURPOSES ONLY AND DO NOT CONSTITUTE PROFESSIONAL AGRICULTURAL, VETERINARY, BIOLOGICAL, OR LEGAL ADVICE. YOU ARE SOLELY RESPONSIBLE FOR THE CARE AND MANAGEMENT OF YOUR HIVES, BEES, AND EQUIPMENT. THE COMPANY IS NOT RESPONSIBLE FOR COLONY LOSS, EQUIPMENT DAMAGE, OR ANY OTHER LOSSES RESULTING FROM YOUR USE OF THE SERVICE OR RELIANCE ON DATA STORED THEREIN.

6.1 Treatment Products and Regulatory Information

The Service allows users to track and manage hive treatment products, medications, and related regulatory information. By using these features, you acknowledge and agree to the following:

No Product Endorsement or Guarantee: The Service may display or reference commercial treatment products, medications, pesticides, and other beekeeping-related substances. The inclusion of any product within the Service does not constitute an endorsement, recommendation, or approval by the Company. We make no representations or warranties regarding the safety, efficacy, legality, or suitability of any product listed. We do not guarantee that any product data displayed within the Service (including but not limited to dosages, application methods, active ingredients, or regulatory status) is accurate, complete, or current.

User Responsibility for Label Compliance: You are solely responsible for reading, understanding, and following all label directions, safety data sheets, and application instructions provided by the product manufacturer and your applicable regulatory authority. The Company waives all responsibility for any harm, damage, or liability arising from the misuse of treatment products, failure to use appropriate personal protective equipment (PPE), improper application methods, or failure to follow label directions.

No Guarantee of Regulatory Compliance: The presence of a product within the Service does not indicate that the product is registered, approved, or legal for use in your jurisdiction. You are solely responsible for verifying that any product you use is lawfully permitted in your region. The Company accepts no responsibility if your use of the Service causes you to fall out of legal compliance with any local, regional, national, or supranational regulations.

Withdrawal Periods and Treatment Dates: The Service may calculate, display, or suggest withdrawal periods, re-entry intervals, or treatment scheduling information. This information is provided for convenience only and is not guaranteed to be accurate. You must independently verify all withdrawal periods and treatment dates with product labels and your regulatory authority before harvesting hive products or re-entering treated areas.

Regulatory Information is Informational Only: Any regulatory information displayed within the Service (including but not limited to approved product lists, application guidelines, maximum residue limits, or legal requirements) is provided for informational purposes only. This information may be incomplete, outdated, or inapplicable to your jurisdiction. You must verify all regulatory information directly with the appropriate governmental or regulatory authorities in your region.

Regulatory Agency Identification: The Service may attempt to automatically identify your applicable regulatory agency based on your location or other information you provide. We make no guarantee that this identification is correct. You are responsible for verifying that you are following the guidance of the correct regulatory authority for your jurisdiction.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

7.1 General and Economic Damages

• Loss of profits, revenue, business, or anticipated savings;
• Loss of data, files, or information;
• Loss of use of the Service or any equipment;
• Cost of procurement of substitute goods or services;
• Damage to reputation or goodwill;
• Personal injury, death, or emotional distress (including bee stings, allergic reactions, or injuries resulting from apiary hazards such as heavy equipment use, lifting, or exposure to pesticides).

7.2 Beekeeping-Specific Damages

• Loss, injury, death, or decline of bee colonies, individual bees, or queens;
• Reduction in honey production, pollination services, or other hive products;
• Failure of colonies to survive winter or other seasonal challenges;
• Spread of pests, diseases, or pathogens within or between hives;
• Contamination of hive products or equipment;
• Swarming, absconding, or other colony behavioral issues;
• Damage to hives, frames, equipment, or apiary infrastructure;
• Harm to third parties, neighboring properties, or adjacent bee colonies;
• Agricultural or crop losses due to inadequate or excessive pollination.

7.3 Technology, AI, and Regulatory Data-Related Damages

• Inaccuracies, errors, or omissions in AI-transcribed inspection notes or analysis;
• Incorrect transcription of treatment dosages, feeding amounts, or timings;
• Misidentification of bee diseases, pests, or hive conditions through AI analysis;
• Data corruption, loss, or unauthorized access to hive records;
• System downtime, service interruptions, or unavailability in the field;
• Inaccurate, incomplete, or outdated product information (including dosages, application methods, active ingredients, or safety data);
• Incorrect or miscalculated withdrawal periods, re-entry intervals, or treatment scheduling dates;
• Incorrect identification of your applicable regulatory agency or jurisdiction;
• Reliance on regulatory information that is inaccurate, outdated, or inapplicable to your region;
• Use of products that are not registered, approved, or legal in your jurisdiction based on their listing in the Service;
• Regulatory fines, penalties, legal action, or loss of certifications resulting from your use of the Service;
• Contamination of hive products due to incorrect withdrawal period calculations or treatment data;
• Any harm resulting from failure to follow product label directions, safety guidelines, or regulatory requirements.

7.4 Maximum Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO US (NET OF ANY REFUNDS OR CREDITS) IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED CANADIAN DOLLARS ($100 CAD).

8. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from:

• Your Use of the Service: Your access to or use of the Service;
• Service Unavailability: Any claims related to the inaccessibility of the Service due to software bugs, maintenance, third-party service outages, or any other cause;
• Your Data: Any data or User Content you upload, create, or store through the Service;
• Beekeeping Operations: Any decisions made or actions taken in your beekeeping operations, including but not limited to hive management, treatments, apiary maintenance, or harm caused to third parties;
• Violation of Terms: Your violation of these Terms or any applicable law or regulation;
• Infringement: Your violation of any third-party right, including any intellectual property right or privacy right.

9. Termination

Termination by You: You may terminate your account at any time by following the instructions on the Service or by contacting us at hello@hivemunk.com. We will make reasonable efforts to respond to your termination request within thirty (30) days of receipt.

Termination by Us: We reserve the right to suspend or terminate your account or access to the Service at any time, for any reason, including but not limited to if we reasonably believe: (a) you have violated these Terms or other incorporated policies; (b) you create risk or possible legal exposure for us; or (c) our provision of the Service to you is no longer commercially viable. We will make reasonable efforts to notify you of such termination by the email address associated with your account or the next time you attempt to access your account.

No Liability for Termination: If we terminate or suspend your account for any reason, including a determination of violation that is later found to be incorrect, the Company shall not be liable to you or any third party for any claims, damages, or losses resulting from such termination, suspension, or service disruption.

Survival: Upon termination or expiration of these Terms, your right to use the Service will immediately cease. However, the following sections shall survive any termination: Section 4 (Intellectual Property Rights), Section 6 (Disclaimers of Warranties), Section 7 (Limitation of Liability), Section 8 (Indemnification), Section 10 (Governing Law & Dispute Resolution), and Section 11 (General Provisions).

10. Governing Law & Dispute Resolution

Governing Law: These Terms and any action related thereto will be governed by the laws of the Province of Nova Scotia and the federal laws of Canada applicable therein, without regard to its conflict of laws provisions.

Dispute Resolution: In the event of any controversy, claim, or dispute arising out of or relating to these Terms or the Service ("Dispute"), the parties agree to first attempt to resolve the Dispute informally by contacting hello@hivemunk.com. If the Dispute is not resolved within thirty (30) days, either party may commence formal legal proceedings.

Arbitration: Except for disputes that qualify for small claims court, all disputes arising out of or relating to these Terms or the Service shall be resolved by binding arbitration in accordance with the arbitration laws of Nova Scotia, Canada. The arbitration shall be conducted in Halifax, Nova Scotia, Canada, in the English language.

Class Action Waiver: YOU AGREE THAT ANY ARBITRATION OR LEGAL PROCEEDING SHALL BE CONDUCTED IN YOUR INDIVIDUAL CAPACITY ONLY AND NOT AS A CLASS ACTION OR OTHER REPRESENTATIVE WORK. YOU EXPRESSLY WAIVE YOUR RIGHT TO FILE A CLASS ACTION OR SEEK RELIEF ON A CLASS BASIS.

Fee Shifting: In any legal action or arbitration brought to enforce any provision of these Terms, the prevailing party shall be entitled to recover its reasonable attorneys' fees and costs from the non-prevailing party.

11. General Provisions

Severability: If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and the Company regarding the Service and supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written.

No Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Changes to Terms: We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We are not required to provide advance notice of changes to these Terms unless legally required by applicable law. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

12. Contact Information

If you have any questions about these Terms, please contact us at:

hivemunk Email: hello@hivemunk.com