hivemunk Privacy Policy
Last Updated: December 29, 2025
1. Introduction
Welcome to hivemunk ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software-as-a-service platform (the "Service").
By accessing or using our Service, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use the Service.
2. Information We Collect
2.1 Information You Provide to Us
We collect information that you voluntarily provide when you:
- Create an account: Personal details such as your name, email address, and profile photo.
- Set up an Organization: Business or entity name, description, and country of operation.
- Manage Locations (Sensitive): Precise location data, including names, physical addresses, and geographical coordinates (GPS/GIS data) for your apiaries and facilities.
- Record Beekeeping Operations: Data regarding your management of apiaries, including livestock inventories, equipment configurations, medication and inspection records.
3. Data Storage and International Transfers
Primary Storage Location: Our servers and primary operations are located in Canada and the United States.
3.1 Transfers from the EEA, UK, and Switzerland
If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, please be aware that your personal data will be transferred to and stored in Canada and the United States.
3.2 No Waiver of Rights
Under the General Data Protection Regulation (GDPR), your data protection rights are fundamental and cannot be waived by contract or agreement. Regardless of where your data is stored, if you are an EU resident, you retain all protections granted by the GDPR.
4. Service Providers and Third Parties
To provide our Service effectively, we share certain information with third-party service providers. In all cases in which we provide data to service providers, we provide the absolute minimum required for them to serve their specific function.
Our current providers include:
| Category | Provider | Notes |
|---|---|---|
| Cloud Infrastructure & Storage | Google Cloud Platform (GCP) | Used to host our database and application infrastructure. |
| Database | Neon | Used to store your organizations information. |
| Hosting & Analytics | Vercel | Used to host our application infrastructure. |
| Authentication Services | Google, Logto | Used to manage secure logins and account verification. We do not store your passwords on our servers. |
| Payment Processing | Stripe | Used to process payments. We do not store your full credit card or financial information. |
| Communication | Resend | Used to send system notifications, account-related emails, and service updates. |
| AI Speech to Text | ElevenLabs | Used to transcribe audio recordings of inspections. |
| AI Structuring | Anthropic | Used to understand text and structure data into machine-readable formats. |
| Customer Support | Various Third-Party Tools | Used to manage and respond to your inquiries and support tickets. |
5. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service.
- Enable the mapping and spatial management of your apiaries.
- Facilitate the recording and tracking of hive health and operations.
- Communicate with you regarding your account and updates to the Service.
5.1 Treatment, Medication, and Pest Monitoring Data
The Service collects and stores sensitive operational data related to your beekeeping practices, including but not limited to: medication and treatment inventories, treatment application records, pest monitoring data, and disease observations.
Commitment to Privacy: We will never voluntarily share, disclose, or report this information to any governmental, agricultural, or regulatory agency. We will only disclose such data to regulatory authorities if we are compelled to do so by law (e.g., pursuant to a valid subpoena, court order, or other legally binding process).
This commitment extends to all forms of treatment-related data you store within the Service, regardless of the substances involved or the regulatory status of those substances in your jurisdiction.
6. Data Security
We prioritize the security of your data. The Service exclusively uses HTTPS (TLS/SSL) to encrypt all data transmitted between your web browser and our servers, ensuring that your personal information and beekeeping records remain private and secure during transit.
7. Your Privacy Rights
Depending on your location, you have certain rights regarding your personal information. You may exercise these by contacting us directly at hello@hivemunk.com. These rights include:
- Access and Portability: The right to request a copy of your personal data.
- Correction: The right to request that we rectify inaccurate or incomplete information.
- Erasure: The right to request deletion of your data (the "right to be forgotten").
- Object to Processing: The right to object to our processing of your data based on our legitimate interests.
- Withdrawal of Consent: Where we rely on consent, the right to withdraw it at any time.
8. Regional Specific Information
8.1 For EEA/UK Residents (GDPR)
Data Controller: hivemunk is the controller of your personal data.
Legal Bases: We process data to fulfill our contract with you, to comply with legal obligations, and for our legitimate business interests.
DPO Contact: For users in the EEA, our Data Protection Officer can be reached at hello@hivemunk.com.
8.2 For California Residents (CCPA/CPRA)
California residents have the right to know what personal information is collected, to delete it, and to opt-out of the "sale" or "sharing" of personal information. hivemunk does not sell your personal data to third parties.
9. Children's Privacy
The Service is not intended for users under the age of 18. We do not knowingly collect personal information from individuals under the age of 18. If we learn we have collected information from a minor without appropriate parental or guardian authorization as outlined in our Terms of Service, we will delete that information promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
hivemunk Email: hello@hivemunk.com
